Here are the answers to our most commonly asked questions.

What if I am already using Product Inserts?

Let us automate your flow! All you have to do is create a redirection rule from your existing forms URL to ours and upload your promo codes to us! The process takes less than 60 minutes to completely make the switch to Suvae!

What if my product has no where to include a Product Insert?

Whether your product is a small bottle or a large basketball hoop, we have different styles of inserts that can be used with products of all shapes and sizes.

How Effective Is Your Service?

Sellers who use Suvae can expect to receive around 6 additional reviews per 100 orders. This is a 300-600% increase over the industry average order to review ratio of 1-2 reviews per 100 orders.

Wouldn't a 600% increase in my order to review ratio raise red flags?

While the industry average order to review ratio stands at 1-2%, it’s important to highlight that tens of thousands of listings significantly outperform this benchmark. Your products are strategically positioned within the top 5-10% of listings in terms of order to review ratio performance, alleviating any cause for concern.

Is this against Amazon's policies?

Per Amazon’s Policy:

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
Ask customers to write only positive reviews or ask them to remove or change a review
Solicit reviews only from customers who had a positive experience
Review your own products or a competitors’ product

If a customer wishes to initiate contact with us to provide an overview of their product experience privately, we are able to accommodate their request seamlessly. During this interaction we portray your brand on a personal level through responses that reflect commitment to product improvement and customer satisfaction. While we mention the idea of leaving feedback on Amazon, we do not require nor incentivize the customer to do so.

How do you identify a review's origin and its relevance to the Product Insert?

When a customer decides to initiate contact with us to share their experience, they provide detailed information about their purchase. Our system then automatically cross-references this information with SellerCentral and Amazon.xxx (depending on the marketplace) to search for an absolute, 100% match. If no match is found, we display the customer-provided information on your dashboard without considering it as a Conversion.

Do the Product Inserts offer the customer an incentive?

No! As a continuation of “Is this against Amazon’s policies?” All of our Product Inserts come with a complimentary gift as a good gesture to boost overall customer satisfaction. This free gift is not dependent on leaving a review on any place nor the quality or manner of feedback provided by the customer and in no way would be considered an incentive. Our reasoning behind providing a free gift is to give the customer the same feeling as when someone is greeted with a smile and a hand shake compared to being greeted with an expressionless/monotone ‘Hi’.

Which Marketplaces do you support?

All marketplaces within North America and Europe.

Here are the answers to our most commonly asked questions.

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